- You may return any item purchased from our standard range* within 28 days of delivery provided that it is in the original packaging and is suitable for resale.
We will also pay the costs of return for exchanges or refunds if the return is our error or if the material is considered to be defective. Returns may take up to 15 working days to be processed.
2. Unless it has been incorrectly supplied or deemed to be defective, we cannot accept the return of:
- Goods that have been embroidered, badged or printed.
- Goods that have been assembled in accordance with your requirements
- Goods that have been specially purchased in accordance with your requirements and are not part of our standard range*.
Our promise is to remove unwanted goods from your premises within 5 days of the request that does not affect your statutory rights.
3. In the event of goods arriving with production or manufacturing errors, Pro Workwear reserves the right to correct them before offering the refund, at the sole discretion of Step Ahead. Our standard range is any item available on our website and does not include any special colours or sizes.
PLEASE NOTE THAT DUE TO COVID FACE MASKS AND COVERINGS ARE CURRENTLY NOT RETURNABLE UNLESS THERE'S A MANUFACTURING ERROR.